Help Center - The Fellowship

Help Center

Your frequently asked questions are listed below. If you can’t find the answer here, please don’t hesitate to contact us

How can I check my order status?

You’ll receive email notifications when your order has been confirmed, shipped and delivered. You can also check the status of your order by emailing

Can I change or cancel my order?

Unfortunately, products can’t be added or removed from your order once the order has been placed. If your order hasn’t been shipped yet please email us with your order number and we can cancel the order for you. As always, we’ll do our best to accommodate your needs.

The product I want is out of stock, what can I do?

We always suggest subscribing to our emails to ensure you are getting first-access to new products, promotions and news.

Do you ship internationally?

Unfortunately, we don’t ship internationally at this time. We currently only ship to the United Kingdom. We hope to expand this into Europe and the rest of the world so keep in touch.

Do you have discounts or promo codes that I can use on my order?

If you haven’t signed up for our emails – please do! We’ll let you know about all the latest launches, news and offers. While we may not offer discounts often, our kits are a great way to receive multiple products at value.

What is your returns policy?

All products purchased from are covered by The Fellowship’s Quality Guarantee. If you’re not 100% happy for whatever reason, please return your item within 30 days for a full refund. Just contact us at and we’ll take care of it.

Where can I purchase The Fellowship’s products?

Currently, we only offer The Fellowship’s products exclusively online at

What skin types are The Fellowship’s products suitable for?

Our products are designed to suit all skin types – mature, young, oily or dry. We’re dedicated to creating formulations that make you look and feel your best. If you have sensitive skin and are concerned that you might have an adverse reaction, we recommend doing a patch test first.

Are The Fellowship’s products safe?

Our products are all naturally formulated to be used by anyone. A full ingredients list can be found on the packaging or online via the product page.

How many times per day should I use The Fellowship’s products?

Our products are safe to use multiple times a day and we encourage you to incorporate them into your daily routine both morning and night. Our experts are happy to help you build the perfect grooming routine. Just send us an email us at

Is your packaging recyclable?

Yes – it’s one of the main reasons we choose glass, post-consumer fibre papers and recyclable plastic for our packaging. However, it’s up to each and every one of us to properly clean our recyclables for processing. Please note, excess waste and any residue left in glass can lead to it going to landfill. If you clean thoroughly with hot water and sort properly, you’re good to go.

How should I store The Fellowship’s products?

Please store our products at room temperature and away from heat, direct sunlight and water.

Do you test on animals?

Never – every product at The Fellowship is 100% vegan and cruelty-free. We love our animal friends and would never test products on them.

Can teenagers use The Fellowship’s products?

Absolutely! A consistent skincare routine can help address teenage skin concerns and we’re here to help!

Are your products vegan?

Yes – all The Fellowship’s products are suitable for vegans.

What do The Fellowship’s products formulate without?

Our products contain absolutely no Parabens, Sulphates, Phosphates, Phthalates, Petrochemicals, Palm Oils or PEGs. 

Do I need sunscreen while using these products?

Yes – sun protection should be applied every day, rain or shine, because UV rays can penetrate through clouds. Sun protection should always be the final step in your daily grooming routine.

Do you use fragrance? 

We don’t use any synthetic/chemical fragrance – everything you can smell is natural. Our Advanced Moisturiser and all future skincare creams for your face will be fragrance-free and designed for sensitive skin.

Do you do social media collaborations?

Please contact and tell us a little bit about yourself and how you would like to collaborate etc.

Something else? 

Feel free to check out the chat bubble in the bottom right corner to search for other frequently asked questions or alternatively, email us at